Privacy Policy

You may provide us with personal or business information when you:

• Fill out a contact form or submit an inquiry on our website;
• Request a free cost comparison;
• Enroll in or sign up for payment processing services;
• Engage in onboarding or complete a merchant application;
• Subscribe to newsletters, updates, or promotional emails.

This information may include:

• Your full name, business name, email address, phone number;
• Business size, location, and industry;
• Transaction or payment volume;
• Uploaded documents, such as a merchant statement or W-9.

When you visit our Site, we automatically gather technical and usage data to improve performance and user experience. This includes:

• Device type, operating system, browser type/version;
• IP address and approximate geographic location;
• Pages visited, time spent on each page, referral links;
• Actions taken on the site (e.g., form submissions, link clicks);
• Cookies and similar technologies (explained further below).

We may receive additional information from trusted third parties such as:

• Payment processing partners;
• Identity verification or fraud prevention services;
• Referral partners or integrations you authorize.

This helps us verify identity, assess service eligibility, and streamline onboarding.

We use your data for the following business purposes:

• To Provide Services: Deliver the products and services you request, including payment processing, account setup, merchant onboarding, and custom reporting.
• To Personalize Experience: Customize your dashboard, provide relevant content, and remember your preferences for a more intuitive experience.
• To Communicate With You: Send service updates, transaction notices, support responses, and marketing or educational content (if you’ve opted in).
• To Improve Our Platform: Analyze usage trends, debug technical issues, and optimize website performance.
• To Ensure Compliance and Security: Meet legal obligations, verify identity, detect fraudulent activity, and maintain the integrity of our services.

We work with reputable vendors to support our operations. These include:

• Hosting and infrastructure providers;
• Customer relationship management (CRM) tools;
• Email marketing platforms;
• Document verification and e-signature tools;
• Analytics and performance monitoring services.

All vendors are contractually obligated to handle your data responsibly.

If you apply for or use services powered by a partner (e.g., NetEvia, PPS Local, or Shift4), we may share your information to facilitate:

• Payment gateway integrations;
• Merchant onboarding and underwriting;
• Hardware or software provisioning;
• Risk assessment and compliance.

We only share necessary information and work exclusively with partners who meet industry-standard data security protocols.

We may disclose information if required to:

• Respond to subpoenas, court orders, or legal processes;
• Comply with federal, state, or local laws;
• Enforce our terms of service or protect our rights, users, and systems;
• Prevent or investigate fraudulent or illegal activity.

We implement technical, organizational, and physical safeguards designed to:

• Protect against unauthorized access or data breaches;
• Secure data transmission through SSL encryption;
• Restrict access to only authorized personnel;
• Regularly update and audit our systems for vulnerabilities;
• Conduct staff training on data privacy and security best practices.

Despite our best efforts, no internet-based system is 100% secure. You use our Site and services at your own risk, and we encourage you to take precautions when transmitting sensitive data.

We respect your rights under applicable data protection laws. Depending on your location, you may have the right to:

• Access Your Data: Request a copy of the personal data we have about you.
• Correct Your Data: Request correction of inaccurate or incomplete data.
• Delete Your Data: Request deletion of your data (subject to legal exceptions).
• Limit or Object to Processing: Restrict how your data is used in certain contexts.
• Opt Out of Marketing: Unsubscribe from promotional emails at any time.

To exercise any of these rights, please contact us at support@powerhousepayments.com. We may need to verify your identity before fulfilling your request.

We use cookies and similar technologies (like pixels and web beacons) to:

• Recognize your browser and device across sessions;
• Track engagement with our content and pages;
• Provide analytics to improve our Site and campaigns;
• Deliver targeted advertisements through remarketing platforms.

You can manage cookie preferences through your browser settings. Some cookies are essential to the functioning of our Site and may not be disabled.

Our Site may include links to third-party websites or platforms. These sites operate independently of us and have their own privacy practices. We encourage you to review their privacy policies, especially when:

• Applying for services from our partner platforms;
• Using integrated payment tools;
• Clicking external resource links.

We are not responsible for the content or policies of these third-party sites.

We may revise this Privacy Policy from time to time to reflect:

• Changes in our services or partnerships;
• Updates to legal and regulatory requirements;
• Enhancements in data protection practices.

When we make material changes, we will update the “Effective Date” and notify users where appropriate. Continued use of our Site implies acceptance of the updated terms.